Shipping & Returns
Shipping Information
-
Shipping costs are calculated using Australia Post real-time rates.
-
All orders are shipped within 3 working days.
-
If you have not received your order within 10 days, please contact us at [email protected].
Refunds & Returns
Your satisfaction is our priority. We accept returns and exchanges for defective items as well as for other reasons, such as buyer’s remorse, provided the item is unused, in its original packaging, and in saleable condition.
Return Window:
-
Items must be returned within 7 days of purchase.
Customer Responsibility:
-
Customers are responsible for return shipping costs.
-
No restocking fee applies.
Refund Method:
-
Refunds are processed within 5 business days after we receive and inspect the returned item.
-
Refunds are issued to the original payment method.
Exchanges
-
If you wish to exchange an item, please include the replacement product name and item number in your return request.
-
Exchanges are processed under the same conditions and time frame as refunds.
Return Process
To return or exchange an item, email us at [email protected] with the following information:
-
Your order number (from the confirmation email, if known)
-
Your name and address
-
A description of the item you are returning
-
Whether you would like a refund or exchange
-
For exchanges, the replacement product name and item number
Exceptions
-
Some items may not be eligible for return, such as customised or personalised products.
-
Any exceptions will be clearly noted on the product page.
Country Coverage
-
This return policy applies to customers in Australia only.
Need Help?
- Email: [email protected]
- Phone: 0432 321 373